Last updated: 10 September 2026
We deliver software and system development, on-site automation installation, and hardware shipments. Each type has its own delivery method and lead time, set out below.
1. Lead times follow the quotation
- The lead time for each engagement is stated on that specific quotation, because every customer's scope is different.
- The clock starts only once we have received the deposit and all data, equipment or system access required to begin.
- If required inputs arrive late, the delivery date moves by the same number of days.
2. Software and system work
- Delivered by deployment to the agreed server, handover of source code, or activation of system access — as specified on the quotation.
- We provide installation documentation, a user manual and introductory training within the agreed scope.
- No shipping charges apply to this category.
3. On-site installation
- We schedule the installation date in advance and send you a list of what the site must have ready beforehand.
- Our primary service area is Northeastern Thailand and the provinces listed on our service area page. Locations outside this area are considered case by case.
- Travel and accommodation costs for out-of-province work are itemised separately on the quotation.
4. Hardware shipping
- In-stock items ship within 3–7 business days of payment clearing.
- Made-to-order or custom-assembled items follow the lead time on the quotation, typically 14–30 days.
- Shipped by private domestic courier. We provide a tracking number for every shipment.
- Shipping cost is stated on the quotation; if not stated, it is included in the price.
5. Acceptance
- After delivery you have 7 days to inspect and report any defect.
- If we hear nothing within that period, the delivery is treated as accepted.
- Defects caused by our work or by faulty equipment are corrected at no charge.
- Work outside the scope agreed on the quotation is quoted separately for your approval before we proceed.
6. Delays
- If we expect to miss a delivery date we notify you in advance with the reason and a revised date.
- Delays caused by events beyond our control — natural disasters, component shortages from manufacturers, government measures — are not a breach on our part.
- Where a significant delay is our fault, you may cancel under our Cancellation & Refund Policy.
7. Checking your order status
- Email: [email protected] · Phone: 083-515-9824
- Address: 9/40 หมู่ 13 ตำบลศิลา อำเภอเมืองขอนแก่น จังหวัดขอนแก่น 40000
The Thai version is authoritative. Where a translation differs in meaning, the Thai text prevails.
